Covid-19 policy and the changes we have made at Bank House

It is fair to the say that the world of hospitality has changed significantly since Mid-March 20200.  At Bank House we are looking forward to welcoming our first guests back in August after a break of nearly five months.

Inevitably we have made some changes to the business which we hope will help to encourage guests to come back to enjoy the Shropshire Hills and the beautiful market town of Bishop's Castle.

We have always taken cleaning seriously at Bank House but we have put a few extra measures in place to reduce the risks to our guests and to ourselves:

  • gaps of 2 to 3 days between bookings - this will allow additional time for cleaning and airing rooms

  • self catering bookings only for the meantime**.  Guests will have exclusive use of the Bank House kitchen which is fully equipped and a great additional social space.  While our lovely local pubs and cafes are now open we know some guests would prefer to dine in for part of their stay so this gives you that option.

  • contact free check in if you prefer this  - with access to keys via the key safe.  We can also arrange to meet and greet as usual and can be contacted throughout your stay via text, phone or WhatsApp. 

  • The yoga studio on the second floor is now closed and unavailable to guests.  The owners' self contained accommodation is also on the second floor so closing the studio cuts down on the need to mix with guests (much as we love to say hi should we meet on the stairs).

  • We have been successful in meeting the Good to Go Industry Standard - this is an initiative to show that businesses are following guidelines on cleanliness and social distancing.

COVID 19 SYMPTOMS

  • We will check with you before you arrive - if you have developed COVID19 symptoms or have been asked to self isolate, within 14 days of your stay please do not travel to us.

  • If you need to cancel your stay due to COVID19 we will offer to move your stay to another date before end of 2021.

  • If you develop COVID19 symptoms or are told to self isolate whilst you are staying with us, as per government guidelines, we will ask that you eturn home immediately.  

  • If you are unable or unwilling to return home, you will be charged in full for extra nights and meals incurred.

  • If you develop COVID19 symptoms or are told to self isolate within 14 days of staying with us, please email to let us know as soon as possible.

  • If we need to cancel your booking because we have developed COVID-19 symptoms or have been told to self isolate, we will let you know as soon as possible. We will refund your payment or do our best to find alternative accommodation locally.

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** if you have already booked your stay on a B&B basis don't panic - we will still be on hand to provide the full Shropshire breakfast we know you all love.  But any new bookings will be self catering only - until things change for the better - whenever that may be.

Copyright: Bank House Bed & Breakfast | Bishop's Castle | Shropshire Hills

Images by Lauren NatalieBas Niemans,  Elizabeth Sillars

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